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25 Year Warranty for Chateau Parquet flooring products
These warranties are given to the original purchaser only. They are subject to the exclusions, procedures, limitations and exclusions set forth herein. Only approved product applications as recommended by Chateau Parquet are covered by these warranties. This warranty is not applicable for construction over underfloor heating.
Finish warranties
Chateau Parquet warrants to the original purchaser that the finish of Chateau Parquet flooring, from the date of purchase, when used under recommended residential or commercial traffic conditions and maintained as recommended by Chateau Parquet, will not wear through or separate from the wood for the period of twenty-five years. Finish warranties exclude any scratches, indentations or damage due to improper maintenance, misuse, insects, erosion, negligence, spiked heel shoes, pets, water, moisture, pebbles, sand, other abrasives or poor protection on furniture, wet mopping or failure to follow all of the manufacturer's written maintenance instructions. Floor care products other than those recommended by Chateau Parquet may damage your floor and may void the warranty.
Structural warranty
Chateau Parquet warrants to the original purchaser, that the floorboards will remain free from manufacturing defects in assembly, dimension, grading, lamination and milling for as long as the original purchaser owns the home. Hardwood flooring, being a natural product, will continue to expand and contract through heating and non-heating seasons. Properly installed hardwood floors may therefore experience some separation between boards at different times during the year. If separations do occur, they are not covered by this warranty.
Wood wear layer warranty
Chateau Parquet gives a twenty-five year wood wear layer warranty on its flooring products for commercial and residential use. Chateau Parquet warrants to the original purchaser that the impregnated wood wear layer will not wear through for the lesser of twenty-five full years or as long as the original purchaser owns the home or commercial floor.
Pre-installation warranty
The person installing the floor should carefully inspect the material before installation. Any uncut pieces that appear to have defects should be returned to
the original place of purchase and those pieces that do not meet our standards will be replaced free of charge. Since this is a natural wood product, there
will be variation in colour, tone and grain. Such variations are not covered by this warranty. Further, this warranty provision is void upon installation of the
flooring.
Chateau Parquet warranty protection explained
If in the unlikely event any portion of the original purchaser's floor should fail with respect to the provisions of these warranties, Chateau Parquet, at its sole
option, will repair, refinish or replace said portion at no cost to the original purchaser with the same or equivalent product. In the unlikely event Chateau Parquet is unable to correct the failure after a reasonable number of attempts, Chateau Parquet will refund (if requested) the purchase price for the portion of the floor that failed. To file a claim, first contact the retailer where the original purchase was made. If the retailer is unable to satisfy the claim, contact Chateau Parquet. Claims must be filed within the warranty coverage period and documentation verifying purchaser and date of purchase will be required. Chateau Parquet reserves the right to have a designated Chateau Parquet representative inspect the floor(s) and to have samples removed for technical analysis. Chateau Parquet Warranties are not transferable. No installer, retailer or distributor, or employee of Chateau Parquet has the authority to alter the obligations or limitations of any Chateau Parquet warranty.
Disclaimers and exclusions
Colour variations in wood flooring are a natural occurrence due to species, age or character of flooring and exposure to UV light or sunlight. For these reasons, new and/or replacement flooring may not match display samples and/or existing flooring. Gloss reduction is not considered surface wear. Chateau Parquet is not responsible for colour variation of product or samples for the consumer matching flooring to other wood products such as furniture, stair railings and moldings. Naturally occurring wood characteristics such as variations in grain, colour, mineral streaks and knots are not considered defects. Normal exposure to sunlight will bring about changes in shading of any hardwood floor as the floor ages. Area rugs should be moved occasionally because they block sunlight and may give the appearance of discolouring under the rug. This is not a product defect.
Installations and preventive measures must be performed in accordance with all Chateau Parquet installation instructions. These are part of this warranty but not exclusive to this warranty. It is the responsibility of the installer and/or the owner to inspect boards prior to installation. Chateau Parquet accepts no responsibility for costs of product or labour when boards with visible defects have been installed. Before installation begins, all subfloors must be inspected for moisture problems to insure that they are dry. Written documentation of this inspection must be obtained. Subfloors with known moisture problems are not covered by this warranty.
Damage due to water and/or moisture, including, but not limited to broken or leaking pipes, wet mopping, weather or natural disasters, is excluded from Chateau Parquet warranties. Chateau Parquet warranties do not cover indentations, scratches, stains or damage caused by negligence, fire, water, moisture, excessive heat, excessive dryness, erosion, pebbles, sand or other abrasives, pets, insects, spiked heel shoes, weather conditions or natural disasters, colour
variations, naturally occurring wood characteristics. failure to follow all the manufacturer's written installation and/or maintenance instructions, improper maintenance, wet mopping, insufficient protection, misuse or improper alterations of the original manufactured product. Chateau Parquet warranties do not cover natural expansion and contraction resulting in separation between boards or damage caused by low or excessive humidity.
No warranties apply to any products designated as seconds, rustic, off-goods or non-standard items. any product(s) so designated are sold "as is."
This writing is the complete and exclusive statement of the express warranties provided herein and is in lieu of all other express and/or statutory
warranties by the manufacturer, to the extent provided by the law. Chateau Parquet assumes no liability for incidental or consequential damages. The sole remedy provided herein is the repair, refinish, replacement or refund of defective products.
Prevention
In order to protect your floor:
Keep the indoor relative humidity between 45% and 65%. If this preventive measure is not kept, the floor can crack, split, discolor, crook, bow and
delaminate.
Use felt leg protector pads under all furniture legs;
Clean your floor using a damp cloth;
Wipe up spills immediately;
Use a dolly, rolled over plywood when moving heavy objects;
High traffic areas should have (slip resistant) runners and area rugs;
Dirt, grit and sand act as abrasives, use (slip resistant) door mats, to keep them off the floor;
Protect your floor from direct sunlight;
Replace narrow, hard furniture rollers with wide rubber ones;
Don’t allow water to stand on your floor;
Don’t walk on the floor with any hard and/or sharp object protruding from the sole;
Don’t use the following products on your floor: alkaline products (soaps, ammonia), abrasive cleaners, bleach;
Don’t let furniture stand on your floor on small hard legs.
Care
As described in Chateau Parquet flooring products care and maintenance instructions.
